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Frequently Asked Questions

DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?

Yes, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will return your items and issue a refund to the credit card used, less any delivery and/or convenience fees. If you do need to reschedule a delivery, you must contact our Customer Care team at least two hours prior to the beginning of your scheduled delivery window in order to avoid any additional fees.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Yes, however, at this time, orders cannot be edited online. You will need to contact our Customer Care team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled delivery window. Please note that changing your delivery date may affect prices and promotions. Also, promotional codes cannot be added to an already submitted order.

IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount. Note that some promotions require minimum purchases.

HOW MUCH IS THE DELIVERY FEE?

The delivery fee is based on the distance and driving time from our store to your home. Delivery fees typically range from $8 to $12.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, and item availability.

HOW DO YOU KEEP MY GROCERIES FRESH?

Your order is picked and delivered straight to you, door-to-door, typically from our aisles to your home. Each one of our personal shoppers uses insulated bags and coolers to ensure your perishable items arrive in the best possible condition.

CAN I PLACE A DELIVERY ORDER FOR SOMEONE ELSE?

Certainly. At checkout, you can specify a different delivery address. This is helpful if you want to order groceries for a parent, friend or a student away at college. You can arrange the delivery at no cost to your recipient.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express, Discover cards. Cash, personal checks, and other charge accounts are currently not accepted. We are working on a feature for payments via personal checks and other forms of payment.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Occasionally, we may run out of an item. At checkout, we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Care for a full refund.

DO YOU DELIVER TO BUSINESSES?

Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events. Our business delivery fees are the same as residential delivery fees.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?

Not at this time, but our website is designed to work well on mobile-sized screens.

CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?

If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it to the store and your credit card will receive a refund. Upon delivery, you will be provided with a receipt. If your driver is no longer present, you can return the items directly to our store using the original receipt. Also note that delivery times are not guaranteed and convenience fees and delivery fees are not refundable.

WHAT SHOULD I DO IF PART OF MY DELIVERY IS INCORRECT?

If you receive an incorrect order, please notify your driver upon delivery and you will receive an appropriate refund. If your driver is no longer present, please contact our Customer Care team. To receive a refund for an issue with an order and/or delivery, you must contact us within 48 hours of your delivery.

WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we'll do our best to make it right.

CAN YOU SHIP MY ORDER TO ME?

We offer local in-store pickup and/or delivery within our community. Unfortunately, we are unable to otherwise ship products.

HOW FAR IN ADVANCE CAN AN ORDER BE PLACED?

An order may be placed one day or more in advance for pickup or delivery in an available timeslot, Monday through Friday. Please note that since the order is picked just prior to delivery, pricing is based on prices that are valid for the day the order is picked – not the day of the order.

WHAT IS THE SCHEDULE FOR PICKUP SERVICE?

An order for pickup must be scheduled no later than 1:00pm on the day the order is to be delivered. When the order is placed, the online delivery scheduler will present available timeslots for pickup between 9:00am and 7:00pm, Monday through Friday. Orders for pickup are subject to a convenience fee of $4.99.

WHAT IS THE SCHEDULE FOR DELIVERY SERVICE?

An order for delivery must be scheduled no later than 9:00am on the day the order is to be delivered. When the order is placed, the online delivery scheduler will present available timeslots for delivery between 12:00pm and 7:00pm, Monday through Friday. Orders for delivery are subject to a convenience fee of $4.99.

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